The Information and Technology Services (ITS) Department provides citywide technology services, solutions, and support to all departments within the city. ITS develops, implements, operates, and maintains computer hardware and software systems, mobile communications systems, and enterprise application systems to improve the operational availability and efficiencies of all departments in support of the citizens of the city. ITS also partners with regional municipalities and other governmental agencies including the Living Coast Discovery Center and Elite Training Center to provide IT support and advice.

Information and Technology Services is comprised of the following divisions:

• Network Operations
• Geographic Information Systems (GIS)
• Application Support and Programming
• Police Technology

The Network Operations (NetOps) Division provides technical planning and implementation, guidance, training, and assistance to employees who work on more than 1,000 microcomputers, dozens of standard office productivity and specialized applications. The Network staff also maintains the City’s Local Area Networks (LANs) and Wireless (WLANs) networks for both city guests and staff at City Hall and remote facilities. Additionally, NetOps also provides planning and support services for an increasingly wide range of non-desktop computer technologies, including mobile devices such as smart phones or tablet computers, digital displays, wireless devices for public safety, and videoconferencing equipment.

The Geographic Information System (GIS) Division provides mapping, data modeling and analysis, and development of custom applications used by staff daily. The Division also provides GIS services to the public through data access and web-enabled mapping applications. With over 300 unique data layers, GIS staff manages one of the most extensive, fully integrated GIS databases in San Diego County. As a multi - departmental resource, the city's GIS division has developed into a critical decision-making tool used by City staff and the public daily.

The Applications Support and Programming Division administers and supports enterprise-level software used by staff, including the City’s accounting, financial planning, human resources, land development, building permitting, and utility billing systems. The Division assists end users in application functionalities, configuration, report writing, data exchange, security, and the implementation of modifications to meet end-user needs and specialized requirements. Programming staff improve business efficiencies by developing custom desktop and web applications used daily by City staff and their customers. The City’s webmaster designs and administers the City’s website and content management system. The website is the City’s first point of contact and is vital in linking the City with the public. It allows residents and visitors alike to conduct business and find accurate, up-to-date information 24 hours a day. The City’s continued expansion of online services results not only in improved customer service, but also furthers the City’s green paperless initiative to reduce the negative environmental impacts associated with printed materials.

Mission Statement

The mission of the Information Technology Services Department is to build a quality and comprehensive technology infrastructure, establish and maintain an effective operational environment, and deliver quality, prompt, cost effective, and reliable technology services to the City of Chula Vista.

Strategic Goals

Network Operation Services

• Evaluate and implement emerging technologies to solve problems, enhance processes and services, and assist with defining direction for the city.
• Provide and maintain secure and reliable information technologies to meet the City's changing needs by developing long term Information Technology and Cyber Strategic Road Map.
• Provide professional development and training in the use of technology to increase the productivity, efficiency, and communication expertise of City staff.

Cyber Security and Privacy Protection

• Develop and implement a Cybersecurity and Disaster Recovery Plan.
• Establish and support Privacy Commission.
• Establish IT Governance Board and lead the IT Governance process for the City.