Professional Standards Unit

(619) 691-5217

The purpose of Professional Standards Unit is to conduct thorough and objective administrative investigations, to select quality applicants for employment with the Department, to insure policies are being followed by department personnel, protect the public from employee misconduct, and protect employees from false allegations of misconduct. 

Filing a Complaint

To file a complaint regarding the performance of a Chula Vista Police Department employee, notify a Police Department Supervisor by:

• Submitting a Service Complaint Form online

• Visiting the Police Department in person

• Calling the Chula Vista Police Department’s non-emergency number at (619) 691-5151

• Mailing comments to 315 Fourth Ave. Chula Vista, CA 91910

You may file a complaint in writing by completing the attached Citizen Complaint Form. Your written complaint or compliment should include as much of the following information as possible: Your name, address, telephone number(s); the subject of your complaint/praise with his/her name, rank, badge number (if known); the location, date, and time of the alleged incident; the nature of your complaint/praise with all pertinent information; along with the names, addresses, and telephone numbers of any witnesses to your incident.

Submitting a Compliment

You may submit your compliments via our online Service Commendation Form. Please as much information as possible regarding your experience with a member of the Chula Vista Police Department.

Chula Vista City Jail

(619) 691-5220

The Chula Vista Police Department operates its own Type I jail facility and can house up to 50 inmates for months and a time. The Chula Vista Jail is over 8,000 square feet large and consists of 50 beds in a total of 13 cells. The Jail is overseen by a variety of local and state regulators to meet or exceed all requirements for a safe, healthy, and productive environment for the inmates in its custody. The Chula Vista Jail is the primary first stop for anyone arrested by the Chula Vista Police Department.

Communications Center (Dispatch)

Non-Emergency Line: (619) 691-5151

The Communications Center acts as the nerve center for the Chula Vista Police Department. Communications personnel answer all emergency 9-1-1 phone calls and all other non-emergency requests for police service. The Communications Center is also responsible for all police radio communications, dispatching officers where they are needed, and coordinates communication with a variety law enforcement agencies in the region.